Contact & FAQs

Have questions or need assistance? Check out our FAQs for quick answers or reach out to our friendly support team. We're here to help with anything from product inquiries to order details!

Pet Portrait

Do you create portraits for all types of animals?

Absolutely! We design portraits for all kinds of pets, from adorable bunnies to charming pet birds. If it's an animal, we're happy to craft a portrait for you. However, please note that we don't create portraits of humans, no matter how cute they may be!

Can I include more than one pet in a portrait?

Yes, we can feature up to 4 pets in a single portrait! If you’d like more than 4 pets in your artwork, please contact our support team at printiepaws@gmail.com for assistance.

Can I change my order after it’s been placed?

Yes! You can make changes to your pet portrait order if you contact us at [email] within 30 minutes of placing it. After that, most changes, including address updates, can no longer be made. Please note that any changes might result in shipping delays.

What are the sizes of your posters and frames?

The frame moulding size varies between 1" and 1.5" depending on the portrait size.

Poster Size | Size with Frame (approx. 1" moulding)
8x10 in (20.32 x 25.4 cm) | 10x12 in (25.4 x 30.48 cm)


12x16 in (30.48 x 40.64 cm) | 14x18 in (35.56 x 45.72 cm)


18x24 in (45.72 x 60.96 cm) | 20x26 in (50.80 x 66.04 cm)

Returns

What happens if I'm not satisfied with my pet portrait?

We offer free revisions until you're completely happy with the result. We won't print it until you love it!

Can I cancel my order?

Yes, you can cancel your order by emailing us at [email] within 2 hours of placing it. Since we begin the artwork shortly after, cancellations after this period will only be eligible for store credit, minus a $20 fee per character.

Shipping

How long does shipping take?

USA: Orders usually arrive within 1-2 weeks, but during busy holiday seasons, shipping may take up to 3 weeks.

UK, Australia, Canada & Europe: Expect delivery within 2 weeks, with potential delays up to 4 weeks during peak holiday times.

Shipping Costs:

Free global shipping on all orders over $100.

For orders under $100:

  • $10 flat rate for the USA.
  • $15 flat rate for Canada, UK, Australia, and select European countries.

We currently ship to the USA, Canada, UK, Australia, and select European locations.

What are your shipping fees?

Shipping Costs:

Free global shipping on all orders over $100.

For orders under $100:

  • $10 flat rate for the USA.
  • $15 flat rate for Canada, UK, Australia, and select European countries.

Can I cancel my order after it's been submitted?

Because our portrait products are custom-made, we start working on each order as soon as it is placed.

To cancel an order, please email printiepaws@gmail.com within 30 minutes of placing it, and we will process a refund at our discretion. After 30 minutes, cancellation is no longer possible.

Will all my items be shipped together?

We aim to deliver all your items in a single shipment, but sometimes one item may be finished earlier and sent out separately. For instance, if you order a framed portrait and a phone case, the phone case might arrive on its own.

Contact Us

Please be aware that we cannot make any changes to your order, including cancellations, photo swaps, frame size upgrades, etc., after 30 minutes from when your order is placed.

If your order arrived damaged, please send us a photo of the damage using via email, and we will help you with a replacement.

Need further assistance? Feel free to contact us at printiepaws@gmail.com, and we’ll be happy to help.

Contact form